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Rex 发表于 2010-1-27 01:16

Accelerate out of the Downturn with Sage CRM3

<a href="http://www.sagesoft.cn/bbs/ShowPost.asp?ThreadID=2244" style="text-decoration: none; font-family: 宋体; font-size: 12px; color: rgb(102, 102, 102); ">Accelerate out of the Downturn with Sage CRM</a>3

Rex 发表于 2010-1-27 01:17

Re:Accelerate out of the Downturn with Sage CRM3

<span lang="EN-US" style="font-size:10.0pt;mso-bidi-font-size:12.0pt;line-height:115%;font-family:"Arial","sans-serif";mso-fareast-font-family:宋体;mso-fareast-theme-font:minor-fareast;mso-ansi-language:EN-US;mso-fareast-language:EN-US;mso-bidi-language:EN-US">It costs five times as much to attract a newcustomer, than to keep an existing one. In these challenging times, customersare more than willing to ‘shop around’ and look for the best value and serviceavailable, so keeping your current customers satisfied is more important thanever.

Rex 发表于 2010-1-27 01:18

Re:Accelerate out of the Downturn with Sage CRM3

Rex 发表于 2010-1-27 01:18

Re:Accelerate out of the Downturn with Sage CRM3

Rex 发表于 2010-1-27 01:18

Re:Accelerate out of the Downturn with Sage CRM3

Businesses must ensure that customer service issuesare dealt with seamlessly and effectively and that any leads captured arefollowed up accordingly - failing to do so will mean that highly discerningcustomers with heightened service expectation levels won’t return when theupturn comes.<o:p></o:p>

Rex 发表于 2010-1-27 01:18

Re:Accelerate out of the Downturn with Sage CRM3

Rex 发表于 2010-1-27 01:19

Re:Accelerate out of the Downturn with Sage CRM3

Establishing achievable service level agreements withcustomers is an excellent tool to help improve communications, manageexpectations, clarify responsibilities between businesses and their customers andbuild the foundations for a win-win relationship. <o:p></o:p>

Rex 发表于 2010-1-27 01:19

Re:Accelerate out of the Downturn with Sage CRM3

<img width="13" height="11" src="file:///C:/Users/ADMINI~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.gif" alt="*">            Workflowcapabilities in Sage CRM ensure that the exceptional customer service levelswhich are expected in the post-recession climate are consistently met everytime. <o:p></o:p>

Rex 发表于 2010-1-27 01:19

Re:Accelerate out of the Downturn with Sage CRM3

<img width="13" height="11" src="file:///C:/Users/ADMINI~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.gif" alt="*">            Triggersand alarms allow customer service teams to ensure that queries are followed upin a timely manner so that issues don’t get ‘lost between the cracks’ and thatdemanding customers are served efficiently and effectively. <o:p></o:p>

Rex 发表于 2010-1-27 01:20

Re:Accelerate out of the Downturn with Sage CRM3

<img width="13" height="11" src="file:///C:/Users/ADMINI~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.gif" alt="*">            Knowledgemanagement capabilities make it easier to capture remedies related to specificissues which may recur over time, enabling users to find information quicklyand easily, ultimately resulting in improved customer care. <o:p></o:p>

Rex 发表于 2010-1-27 01:20

Re:Accelerate out of the Downturn with Sage CRM3

<span lang="EN-IE" style="font-size:10.0pt;mso-bidi-font-size:12.0pt;line-height:115%;font-family:"Arial","sans-serif";mso-fareast-font-family:宋体;mso-fareast-theme-font:minor-fareast;mso-ansi-language:EN-IE;mso-fareast-language:EN-US;mso-bidi-language:EN-US">Integrated with Sage ERP systems, Sage CRMprovides customer service agents with complete customer information enablingthem to answer customer queries confidently and accurately

Rex 发表于 2010-1-27 01:20

Re:Accelerate out of the Downturn with Sage CRM3

<img width="13" height="11" src="file:///C:/Users/ADMINI~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.gif" alt="*">            Real-time monitoring of SLAsensures that customerservice cases are progressed in accordance with SLA requirements, drivingcustomer satisfaction and retention <o:p></o:p>

Rex 发表于 2010-1-27 01:21

Re:Accelerate out of the Downturn with Sage CRM3

<img width="13" height="11" src="file:///C:/Users/ADMINI~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.gif" alt="*">            Self-servicecapabilities empower customers to securely access CRM data over the web in a convenientmanner, enabling customers to services their own information requirements whilereducing the resource overhead to the business<o:p></o:p>

Rex 发表于 2010-1-27 01:21

Re:Accelerate out of the Downturn with Sage CRM3

<img width="13" height="11" src="file:///C:/Users/ADMINI~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.gif" alt="*">            SageCRM reports and dashboards provide detailed analysis on metrics such as callvolume, case resolution times, communications, follow-up statistics andescalations; enabling management to quantify the performance of their agents –a key requirement for companies entering the recovery with fewer staff onboard.<o:p></o:p>

Rex 发表于 2010-1-27 01:21

Re:Accelerate out of the Downturn with Sage CRM3

Rex 发表于 2010-1-27 01:21

Re:Accelerate out of the Downturn with Sage CRM3

<span lang="EN-US" style="font-size:10.0pt;mso-bidi-font-size:12.0pt;line-height:115%;font-family:"Arial","sans-serif";mso-fareast-font-family:宋体;mso-fareast-theme-font:minor-fareast;mso-ansi-language:EN-US;mso-fareast-language:EN-US;mso-bidi-language:EN-US">Investing in a Customer Relationship Management(CRM) solution provides businesses with instant capabilities for automatingsales force management, marketing campaign management and customer servicemanagement.

Rex 发表于 2010-1-27 01:23

Re:Accelerate out of the Downturn with Sage CRM3

Core CRM functionalitysuch as opportunity management can improve the effectiveness of the sales team whilethe marketing functionality outlined in this paper allows the marketingdepartment to focus on the most profitable customer segment. <o:p></o:p>

Rex 发表于 2010-1-27 01:23

Re:Accelerate out of the Downturn with Sage CRM3

<span lang="EN-US" style="font-size:10.0pt;mso-bidi-font-size:12.0pt;line-height:115%;font-family:"Arial","sans-serif";mso-fareast-font-family:宋体;mso-fareast-theme-font:minor-fareast;mso-ansi-language:EN-US;mso-fareast-language:EN-US;mso-bidi-language:EN-US">Customising the solution to internal businessprocesses to ensure a consistently exceptional customer experience can enhanceevery customer encounter and enable the company to nurture long and profitablerelationships with each and every customer.

Rex 发表于 2010-1-27 01:23

Re:Accelerate out of the Downturn with Sage CRM3

<span lang="EN-US" style="font-size:10.0pt;mso-bidi-font-size:12.0pt;line-height:115%;font-family:"Arial","sans-serif";mso-fareast-font-family:宋体;mso-fareast-theme-font:minor-fareast;mso-ansi-language:EN-US;mso-fareast-language:EN-US;mso-bidi-language:EN-US">Sage CRM effectively addresses businessrequirements and equips organisations with the tools they require to navigatetheir business out of the downturn and prepare them to take advantage of theinevitable upturn when it comes.

Rex 发表于 2010-1-27 01:24

Re:Accelerate out of the Downturn with Sage CRM3

<span lang="EN-US" style="font-size:10.0pt;mso-bidi-font-size:12.0pt;line-height:115%;font-family:"Arial","sans-serif";mso-fareast-font-family:宋体;mso-fareast-theme-font:minor-fareast;mso-ansi-language:EN-US;mso-fareast-language:EN-US;mso-bidi-language:EN-US">With the upturn on the horizon and the recessionnearing the bottom, businesses need to sit up and prepare themselves for therecovery by investing in the right technology now. Companies who see thischallenging environment as a opportunity to redefine their business model andprocesses, will not only survive the recession but will accelerate out of thedownturn.

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Accelerate out of the Downturn with Sage CRM3

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