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As a result, one of the biggest potential mistakes a company can make at the moment is to continue with in a ‘business as usual’ mode notwithstanding exceptional trading circumstances. The ‘cost of doing nothing’, therefore, is significant. The table below highlights the potential cost of inaction through a series of practical examples. It also examines some of the underlying issues which may be affecting a company like yours and discusses how CRM can help to address them.fficeffice" />

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How Sage CRM Solutions can help your organisationfficeffice" />

 

Lowering costs and driving productivity within your sales operations

Sage CRM Solutions empower organisations to sell more effectively and efficiently during a downturn. Sales executives have a single point of access for calendars, accounts, reports, pipeline management, contacts and call lists; all of which ensure that they are producing more revenue per sales hour. Easy-to-use analytical tools help your sales team to identify latent sales opportunities which exist within your customer database, and then create cross-sell and up-sell propositions accordingly. Automated workflow and pipeline management tools eliminate unnecessary paperwork and ensure that sales teams are optimising their sales processes and adhering to company-specific sales stages. This means that opportunities will be progressed as quickly and as efficiently as possible. Dashboards and reports provide at-a-glance information to sales executives and managers on performance at any point in time. Integration with back-office applications provides sales staff with access to both financial and non-financial data, for a complete 360 degree view of their customers. Information and capabilities from on-demand services can be added with ease, allowing users to leverage even further productivity benefits and insight. Mobile and offline solutions provide sales teams with access to the information and services that they need to do their jobs effectively; regardless of their location, device or connection, and ensuring that they are as productive in the field as they are in the office.

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Lowering costs and driving productivity within your customer service operationsfficeffice" />

Sage CRM Solutions will enable your company to roll-out Web-based customer self-service quickly and cost effectively. From here, users can service their own information needs, track data and update the system without the requirement for customer service assistance and at the time and place of their choice. Additionally, you can maximise the synchronisation between your service agents and your customers, ensuring that cases are progressed in a timely manner and in accordance with service level agreements (SLA). Knowledge management capabilities make it easier to capture remedies related to specific issues which may recur over time; making sure that agents are not duplicating effort. Reports and dashboards provide detailed analysis on metrics such as call volume, case resolution times, communications, follow-up statistics and escalation so management can quantify the benefit of the agents to the business and to their customers.

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Enhancing command and control over the entire organisation for your senior executivesfficeffice" />

Sage CRM Solutions provides your senior management with enhanced central control over operations and budgets, helping them to manage these areas more effectively during challenging times. Reporting and dashboards provide instant insight into business performance across multiple criteria. Senior managers have the ability to validate forecast data with full drill-down to the underlying opportunities. Real-time visibility on revenue and budget variance ensures that decisions are based on accurate information, and corrective action can be taken earlier in the cycle when it has maximum impact. Integrated with your back-office applications, CRM provides a complete view of the business and streamlined end-to-end business management capabilities.

 

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Why Sage?fficeffice" />

Unlike any other company in our industry, Sage has focussed exclusively on the business software needs of small and medium-sized organisations for the last 28 years. With over 5.8 million SMB business applications customers around the world today, Sage is globally recognised as the market leader in this important segment.

 

Critically, we have worked closely with our customers to support them through previous downturns, and we continue to provide them with expert guidance and market-leading software as they into face today’s challenges. We understand that each business is unique; therefore we offer a range of CRM applications to suit businesses of all types and requirements. Sage CRM Solutions offer a portfolio of market-leading applications consisting of ACT!, Sage CRM and Sage SalesLogix. Sage CRM Solutions are provided through a range of competitive pricing options to suit your particular budget.

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Sage CRM Solutions can be purchased and installed at your offices or consumed as an on-demand service provided by Sage over the Internet. Additionally, we provide a range of finance options to spread the cost of your investment over a term that suits you.fficeffice" />

 

Finally, one of Sage’s biggest strengths and competitive differentiators in the marketplace is our global network of over 30,000 Sage-certified business partners that provide unparalleled business applications expertise and on-the-ground coverage to ensure to that you can always talk face-to-face with an expert and that you will leverage the maximum return from your CRM investment over its lifetime.