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Key Questions: fficeffice" />

• How can we modify corporate culture to enable effective?
• How can we develop skills and capabilities to manage change?
• Do we have sufficient budget and time to cover training?
• Develop a phased implementation strategy

Companies that have implemented CRM successfully find that their investment in training is one of their biggest expenses, but absolutely essential. A phased approach can help the organization absorb the impact of change. As well as sold being sold on the advantages of any new systems and processes, people must learn new skills and competencies.

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Key Questions fficeffice" />

• Do we plan to pilot new processes and systems to troubleshoot any developments?
• Have we included a phased implementation of new processes and systems into the project plan?
• Is timing realistic and manageable?

 

CRM is a culture change but can be managed and executed in a phased approach. By understanding successful CRM deployment within and organization Sage Business Partners can take what applies to prospects and existing customers and provide a “head start” to successful CR