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Ensure Customer Satisfaction and Loyaltyfficeffice" />

Keeping customers loyal and providing them with a satisfying and consistent customer experience can be hard to perfect. Sage CRM enables your company to roll-out web-based customer self-service quickly and cost effectively. From here, users can service their own information needs, track data and update the system without the requirement for customer service assistance and at the time and place of their choice.

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Additionally, you can maximise the synchronisation between your service agents and your customers, ensuring that cases are progressed in a timely manner and in accordance with service level agreements (SLA). Knowledge management

capabilities make it easier to capture remedies related to specific issues which may recur over time; making sure that agents are not duplicating effort. fficeffice" />

 

Reports and dashboards provide detailed analysis on metrics such as call volume, case resolution times, communications, follow-up statistics and escalation so management can quantify the benefit of the agents to the business and to their customers

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Benefits of Sage CRM to the Customer Service Functionfficeffice" />

      Enables customer satisfaction measurement and benchmarking

      Increases productivity of customer support representatives

      Ensures issues never “get lost between the cracks”

      Monitors service performance against service level agreements

      Enables customer issues to be tracked and responded to, regardless of who answers the phone or received the e-mail

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      Improves response times to customer service requests fficeffice" />

      Reduces hold times for customers requiring customer support

      Reduces the average time to resolve an issue

      Increases the number of queries resolved on first contact rate

      Leads to decreased number of service escalations

      Decreases the number of customer complaints received

      Extends customer service through 24x7 self service options

      Enables benchmarking / score carding of customer service operations on an on-going basis

      Leads to increased customer retention

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Make Informed Business Decisionsfficeffice" />

Having a detailed knowledge of your business performance and a deep understanding of your customers is critical for senior management. Sage CRM provides extensive central control over operations and budgets, helping senior management to control these areas more effectively.

Reporting and dashboards provide instant insight into business and employee performance across multiple criteria facilitating informed business decisions

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With Sage CRM, senior managers have the ability to validate forecast data with full drill-down to the underlying opportunities. Real-time visibility on revenue and budget variance ensures that decisions are based on accurate information, and corrective action can be taken earlier in the cycle when it has maximum impact. fficeffice" />

Integrated with your back-office applications, CRM provides a complete view of the business and streamlined end-to-end business management capabilities

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Benefits of Sage CRM for Senior Managers:fficeffice" />

     Drives revenue growth

     Improves profitability

     Provides improved support for strategic decision-making

     Enables real-time corporate performance management

     Drives productivity across the entire organisation

     Improves business/shareholder value

     Reduces margin erosion

     Reduces cost-of-sale

     Reduce customer attrition

     Reduce administration cost

     Eliminate process bottlenecks

     Reduce budget variance

     Reduce performance variance

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Flexible, Affordable, Scalable Solutionfficeffice" />

 

With Sage CRM, you have the freedom to choose a solution that best fits your unique business requirements. You can choose from flexible deployment methods (on-premise or on-demand via the web) with confidence, knowing that Sage CRM will grow with you as your business needs evolve, giving you the freedom to move from on-demand to on-premise through seamless migration options.

Sage offers an easy-to-use, fast-to-deploy on-premise CRM software solution with out-of-the box but configurable business process automation. SageCRM.com is a comprehensive on-demand CRM solution for businesses seeking a low-cost, turn-key option. The web-based CRM infrastructure and intuitive browser interface ensure you’ll be up and running – and productive – quickly without burdening your IT staff

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A fixed monthly price delivers everything: the CRM application, support, training, backups and updates. Data is maintained at a secure, world-class, SAS70 certified data center. fficeffice" />

SageCRM.com is always on and always available to give your employees instant access to vital customer data from the internet, whether they are in the office, at home, or on the road.

Sage CRM offers flexible customization options, automated process workflows, mobile solutions, offline synchronization options across, computer telephony integration (CTI), web self-service and more so you can improve productivity and empower your staff and customers to communicate more effectively through Sage CRM

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Benefits of Sage CRM to the CIO/IT Management:fficeffice" />

      Offers reduced TCO

      Requires minimum configuration out-of-the-box

      Lowers administration and deployment costs

      Modern web services, service oriented architecture

      Easy to integrate with third party applications

      Easy to integrate with on demand services

      Offers integration with leading Sage ERP systems

      Leverages previous investments in back-office solutions and internet technologies