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Thanks to Sage CRM, Amazone are implementing a complete solution for sales,marketing and services. 

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So far only insufficient, siloed solutions with no holistic approachwere in place in lieu of a professional Customer Relationship Managementsolution. 

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A centralized view of current sales projects was almost impossible toget. 

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Marketing, sales and services operated rather independently from oneanother without synergy.

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ow Amazone receives a system for ERP and CRM that goes hand in hand and thuscreates real transparency as well as more efficient processes, which supportthe sales partners in all five countries also. 

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At the push of a button, information such as customer data, servicestatus, orders and delivery times world-wide and directly at the POINTs OF Sale(POS) will  now be available to allstake-holders . 

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This will be useful for example for effective customerdiscussions during the consultation as well as the selling process.

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The possibility to also link in sales partners & suppliers isprovided via the open technology platform bäurer open ACCESS (boa) of Sage,

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 which forms the basis of the ERPsystem bäurer industry. Sage CRM is directly integrated with bäurer industry viaboa.

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 bäurer open ACCESS is open forall enterprise-wide data flows and puts system functionalities of the ERPsystem at the disposal of the CRM system via Web services.