Trouble Shooting 2

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2. Error: "Failed to synchronize with the server. ACT! is unable to connect to the sync server. Check to be sure "accept incoming sync" is enabled in the main database and that the Network sync service is running..."fficeffice" />

This can result if you have a different version of ACT! installed on the Publisher and Subscriber computers.

-- or--

If you have your Sync Service installed on a computer that does not have ACT! also installed on it.

When ACT! is updated, the Dynamic Link Library (dll) files are updated. If you have your Sync Service installed on a computer that does not have ACT! installed, needed updated dll files are not installed. The Best Practice is to install ACT! on the computer where you have installed the Sync Services. Also ensure that all the same updates and Hotfixes are applied to all copies of ACT!.


Note: It is strongly recommended that you install the current version of ACT! and latest Hotfix.

Note: The ACT! by Sage 2006 Hotfix four is inclusive of all prior Hotfixes for ACT! 2006.

Your Installed Version of ACT!:
How to determine the version of ACT! you have installed:

Click the Help menu, and then click About ACT!. The About ACT! dialog box appears. The version number is located near the top.

Note: Versions 8.0.2.81 and 8.0.2.82 with HotFix four applied are the same version. To be compatible for synchronization you must apply Hotfix four. Please refer to the following Knowledge Base Answer:

Applied Hotfix:
How to determine if you have applied Hotfix four:
Use the following steps:

1.     Launch Windows Explorer (or open My Computer).

2.     Browse to the following location:

C:\Windows\Assembly

3.     Click the Version column header to sort the order.

4.     Review this list to verify that 54 files with version number 8.0.2.82.3 are present.

5.     Close Windows Explorer (or My Computer).