标题: driving your business forward in dema [打印本页] 作者: Rex 时间: 2009-6-18 19:49 标题: driving your business forward in demanding times
driving your business forward in demanding times with Sage CRM作者: Rex 时间: 2009-6-18 19:50 标题: Re:driving your business forward in demanding times
How are my staff spending their time? • Are all leads and opportunities being • captured and followed up correctly? Are we targeting the most profitable • customers? Are my customers satisfied with the level of • service? How is each department performing?• How can I empower my staff to become • more productive? How can I ensure that budgets are being • tracked and managed effectively? These are just some of the questions senior • managers and SMB owners face on a daily basis. Rest assured, there is a solution to those many challenges – Sage CRM.作者: Rex 时间: 2009-6-18 19:51 标题: Re:driving your business forward in demanding times
Sage CRM offers a broad range of functionality with a low total cost of ownership to small and mid-sized organisations globally. Sage CRM equips sales, marketing and customer service teams with the tools they need to find new customers, close sales faster and build lasting, more profitable relationships across all channels. Regardless of how, when or where your customers, partners and prospects choose to interact with your business, Sage CRM provides a distinctive advantage by delivering a comprehensive, easy-to-use system to successfully manage these relationships. Additionally, Sage CRM connects your business like no other CRM application. Out-of-the-box it delivers tight integration with leading Sage ERP applications, breaking down departmental silos, connecting your front- and back-office and providing total visibility and control right across your business.作者: Rex 时间: 2009-6-18 19:51 标题: Re:driving your business forward in demanding times
Through its powerful workflow engine, Sage CRM drives organisation-wide, straight-through business process automation. It delivers a 360 degree view of both customers and the business across the front- and back-office to enable deeper customer and business performance insight. Due to its open architecture and web services interface, Sage CRM also enables easy integration with other business applications and on-demand services, making it more relevant to your business and delivering better business management.作者: Rex 时间: 2009-6-18 19:52 标题: Re:driving your business forward in demanding times
Generating revenue from new and existing customers is an important task for companies. Sage CRM empowers organisations to sell more effectively and efficiently. Sales executives have a single point of access for calendars, accounts, reports, pipeline management, contacts and call lists; all of which ensure that they are producing more revenue per sales hour. Easy-to-use analytical tools help your sales team to identify latent sales opportunities which exist within your customer database, and then create cross-sell and up-sell propositions accordingly. Automated workflow and pipeline management tools eliminate unnecessary paperwork and ensure that sales teams are optimising their sales processes and adhering to company-specific sales stages. This means that opportunities will be progressed as quickly and as efficiently as possible.作者: Rex 时间: 2009-6-18 19:52 标题: Re:driving your business forward in demanding times
Dashboards and reports provide at-a-glance information to sales executives and managers on performance at any point in time. Integration with back-office applications provides sales staff with access to both financial and nonfinancial data, for a complete 360 degree view of their customers. Information and capabilities from on-demand services can be added with ease, allowing users to leverage even further productivity benefits and insight. Mobile and offline solutions provide sales teams with access to the information and services that they need to do their jobs effectively; regardless of their location, device or connection, and ensuring that they are as productive in the field as they are in the office.作者: Rex 时间: 2009-6-18 19:54 标题: Re:driving your business forward in demanding times
Sage CRM provides powerful tools for marketing teams to plan, execute and audit highly targeted marketing campaigns. Sage CRM allows you to develop a deep understanding of your customers’ needs; enabling you to create a tailored proposition that can be communicated to them through their preferred marketing channels. Sage CRM provides effective controls for monitoring marketing budgets and enables you to calculate direct revenue yields per campaign. It is imperative that marketing messaging and activity is targeted, compelling and timely.作者: Rex 时间: 2009-6-18 19:56 标题: Re:driving your business forward in demanding times
Sage CRM will improve lead quality and ensure higher conversion rates by sales. The marketing team can leverage customer insights to develop retention programmes, as well as cross-sell and up-sell lifecycle management. Marketing analytics and reporting ensure absolute accountability at all stages in the cycle, which means that ROI can be calculated with ease and the marketing budget is optimised at all times.作者: Rex 时间: 2009-6-18 19:56 标题: Re:driving your business forward in demanding times
Keeping customers loyal and providing them with a satisfying and consistent customer experience can be hard to perfect. Sage CRM enables your company to roll-out web-based customer selfservice quickly and cost effectively. From here, users can service their own information needs, track data and update the system without the requirement for customer service assistance and at the time and place of their choice.作者: Rex 时间: 2009-6-18 19:56 标题: Re:driving your business forward in demanding times
Additionally, you can maximise the synchronisation between your service agents and your customers, ensuring that cases are progressed in a timely manner and in “With Sage CRM, we now have a system that automates all of the administration in dealing with our customer base. Our operators have a full service and booking history of all the callers, therefore we are building up a much deeper impression of the ‘Avis experience’ that they are having. In addition, call resolution time is down, making it a more satisfying customer experience.” Ann Gallagher, Avis accordance with service level agreements (SLA). Knowledge management capabilities make it easier to capture remedies related to specific issues which may recur over time; making sure that agents are not duplicating effort. Reports and dashboards provide detailed analysis on metrics such as call volume, case resolution times, communications, follow-up statistics and escalation so management can quantify the benefit of the agents to the business and to their customers.作者: Rex 时间: 2009-6-18 19:57 标题: Re:driving your business forward in demanding times
Having a detailed knowledge of your business performance and a deep understanding of your customers is critical for senior management. Sage CRM provides extensive central control over operations and budgets, helping senior management to control these areas more effectively. Reporting and dashboards provide instant insight into business and employee performance across multiple criteria facilitating informed business decisions. Sales teams can track leads from initial contact to closure and ensure that nothing ‘falls between the cracks’ • Drives revenue growth • Improves profitability • Provides improved support for strategic decision-making • Enables real-time corporate performance management • Drives productivity across the entire organisation • Improves business/shareholder value • Reduces margin erosion • Reduces cost-of-sale • Reduces customer attrition • Reduces administration cost • Eliminates process bottlenecks • Reduces budget variance • Reduces performance variance With Sage CRM, senior managers have the ability to validate forecast data with full drill-down to the underlying opportunities. Real-time visibility on revenue and budget variance ensures that decisions are based on accurate information, and corrective action can be taken earlier in the cycle when it has maximum impact. Integrated with your back-office applications, CRM provides a complete view of the business and streamlined end-to-end business management capabilities.作者: Rex 时间: 2009-6-18 19:57 标题: Re:driving your business forward in demanding times
With Sage CRM, you have the freedom to choose a solution that best fits your unique business requirements. You can choose from flexible deployment methods (on-premise or on-demand via the web) with confidence, knowing that Sage CRM will grow with you as your business needs evolve, giving you the freedom to move from on-demand to on-premise through seamless migration options.作者: Rex 时间: 2009-6-18 19:58 标题: Re:driving your business forward in demanding times
Sage offers an easy-to-use, fast-to-deploy on-premise CRM software solution with out-of-the box but configurable business process automation. SageCRM.com is a comprehensive Sage CRM makes it easy to continually customise the system using the Component Manager function. The system administrator can move a component customisation from the test environment to production environment with greater ease. on-demand CRM solution for businesses seeking a low-cost, turn-key option. The webbased CRM infrastructure and intuitive browser interface ensure you’ll be up and running – and productive – quickly without burdening your IT staff. Sage CRM offers flexible customisation options, automated process workflows, mobile solutions, offline synchronisation options across, computer telephony integration (CTI), web self-service and more so you can improve productivity and empower your staff and customers to communicate more effectively through Sage CRM.
