ACT! Trouble Shooting

Rex

Troubleshooting is the most time consuming part of support. Quickly identifying the area of the problem allows us to focus on specific components for a resolution. Once we have the specific component that is broken we have many tools for specific issues.

Main areas of Errors
 Install (.Net, SQL, and ACT! application)
 Synchronization
 Application errors
 ACT! Premium for Web errors

Install Errors
 Tools for diagnosing install errors.
   SQL bootstrap log C:\rogram Files\Microsoft SQL Server\90\Setup   Bootstrap\Log\Summary.txt
   System Checker <install media>\Dependencies\ACTSystemCheck.exe
  
Sync Errors
 Tools for diagnosing Sync errors
   Sync Reports in Actdiag
     Sync preview report
     Database History Report
   Telnet – tests for connectivity
   Testing other remotes
      Recreate remote database
      Create a remote database for the server

Tools for diagnosing application errors.
   LogViewer.exe
     Actsage.exe.config
   Test another database
     Actdiag Repairs
     Import to Repair
     Database Services
   Test another computer
     Defect
     Install
     Environment
   Try as windows admin

ACT! Premium for Web Error
  The Website Admin Tool is useful but don’t let it stop you.
    Shift-Click to move tabs
      Add impersonation user and the database
    Permissions
      aspnet_setreg -k:Software\AspNetProcess -u:<username> -p:<password>
      regiis -i and –ga
    Errors in the application, reproduce on another database, test on another server