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ntegrationCapabilities

     Microsoft Outlook Integration

     Integrates straight out-of-the-box with many leading Sage ERP products

     Computer telephony integration

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Empower Sales Teams toSell Effectively

 

Generatingrevenue from new and existing customers is an important task for companies.Sage CRM empowers organisations to sell more effectively and efficiently. Salesexecutives have a single point of access for calendars, accounts, reports,pipeline management, contacts and call lists; all of which ensure that they areproducing more revenue per sales hour. 

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Easy-to-useanalytical tools help your sales team to identify latent sales opportunitieswhich exist within your customer database, and then create cross-sell andup-sell propositions accordingly. Automated workflow and pipeline managementtools eliminate unnecessary paperwork and ensure that sales teams areoptimising their sales processes and adhering to company-specific sales stages.This means that opportunities will be progressed as quickly and as efficientlyas possible. 

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Dashboards and reports provide at-a-glance information to sales executives and managers on performance at any point in time. Integration with back-office applications provides sales staff with access to both financial and non-financial data, for a complete 360 degree view of their customers. Information and capabilities from on-demand services can be added with ease, allowing users to leverage even further productivity benefits and insight

 

Mobile and offline solutions provide sales teams with access to the information and services that they need to do their jobs effectively; regardless of their location, device or connection, and ensuring that they are as productive in the field as they are in the office.

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Benefits of Sage CRM to the Sales Team:fficeffice" />

      Improves transparency in the sales pipeline

      Offers exception monitoring / alerts

      Enables corrective action against variance earlier in the sales cycle

      Enhances sales forecast accuracy

      Enables quarterly sales performance monitoring

      Optimises sales resource against high potential opportunities

      Accelerates opportunity development

      Leads to improved win/loss ratio

      Leads to shortened sales cycles

      Increases prospect-to-customer conversion rate

      Delivers metrics on most valuable customers

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      Reporting and analytics features to identify customer trends Enables more effective identification of new market opportunitiesfficeffice" />

      Maximises cross and up-sell opportunities

      Reduces sales training and administration costs

      Eliminates manual/duplicated sales processes

      Improves team collaboration on opportunities

      Decreases time spent on administrative tasks

      Improves prospect targeting

      Increases revenue yield per opportunity and account

      Leverages intelligence from back-office applications

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Sage CRM provides powerful tools for marketing teams to plan, execute and audit highly targeted marketing campaigns. Sage CRM allows you to develop a deep understanding of your customers’ needs; enabling you to create a tailored proposition that can be communicated to them through their preferred marketing channels.

Sage CRM provides effective controls for monitoring marketing budgets and enables you to calculate direct revenue yields per campaign. It is imperative that marketing messaging and activity is targeted, compelling and timelyfficeffice" />

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Sage CRM will improve lead quality and ensure higher conversion rates by sales. The marketing team can leverage customer insights to develop retention programmes, as well as cross-sell and up-sell lifecycle management. fficeffice" />

 

Marketing analytics and reporting ensure absolute accountability at all stages in the cycle, which means that ROI can be calculated with ease and the marketing budget is optimised at all times

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Benefits of Sage CRM to the Marketing Teamfficeffice" />

      Reduces marketing administrative overhead and enables marketing budget to be tracked and managed

      Enables marketing programmes to be planned more efficiently and effectively

      Improves marketing campaign response rate

      Produces highly targeted customer communications

      Leads to decreased cost per lead

      Leads to decreased cost per customer acquired

      Reduces marketing campaign lead times

      Delivers detailed information on the lifetime value of customers and enables profitable customers to be easily identified

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      Enables real-time marketing performance analysisfficeffice" />

      Optimises marketing spend

      Enables tracking of variance against targets

      Enables close alignment with the sales department and other key stakeholders

      Provides improved intelligence to marketing on lead generation activities

      Enables accurate measurement of marketing campaign ROI

      Ensures customers receive the right marketing message at the right time

      Ability to identify and provide customised products/services to different customer segments