driving your business forward in dema

Rex

driving your business forward in demanding times with Sage CRM

Rex

Sage offers an easy-to-use, fast-to-deploy
on-premise CRM software solution with
out-of-the box but configurable business process
automation. SageCRM.com is a comprehensive
Sage CRM makes it easy to continually customise the system using the Component
Manager function. The system administrator can move a component customisation
from the test environment to production environment with greater ease.
on-demand CRM solution for businesses
seeking a low-cost, turn-key option. The webbased
CRM infrastructure and intuitive browser
interface ensure you’ll be up and running – and
productive – quickly without burdening your IT
staff.
Sage CRM offers flexible customisation options,
automated process workflows, mobile solutions,
offline synchronisation options across, computer
telephony integration (CTI), web self-service
and more so you can improve productivity
and empower your staff and customers to
communicate more effectively through Sage
CRM.

Rex

With Sage CRM, you have the freedom to
choose a solution that best fits your unique
business requirements. You can choose from
flexible deployment methods (on-premise or
on-demand via the web) with confidence,
knowing that Sage CRM will grow with you
as your business needs evolve, giving you
the freedom to move from on-demand to
on-premise through seamless migration
options.

Rex

Having a detailed knowledge of your business
performance and a deep understanding of your
customers is critical for senior management.
Sage CRM provides extensive central control
over operations and budgets, helping senior
management to control these areas more
effectively.
Reporting and dashboards provide instant insight
into business and employee performance across
multiple criteria facilitating informed business
decisions.
Sales teams can track leads from initial contact to closure and ensure that
nothing ‘falls between the cracks’
• Drives revenue growth
• Improves profitability
• Provides improved support for strategic
decision-making
• Enables real-time corporate performance
management
• Drives productivity across the entire
organisation
• Improves business/shareholder value
• Reduces margin erosion
• Reduces cost-of-sale
• Reduces customer attrition
• Reduces administration cost
• Eliminates process bottlenecks
• Reduces budget variance
• Reduces performance variance
With Sage CRM, senior managers have
the ability to validate forecast data with full
drill-down to the underlying opportunities.
Real-time visibility on revenue and budget
variance ensures that decisions are based on
accurate information, and corrective action
can be taken earlier in the cycle when it has
maximum impact.
Integrated with your back-office applications,
CRM provides a complete view of the
business and streamlined end-to-end business
management capabilities.

Rex

Additionally, you can maximise the
synchronisation between your service agents
and your customers, ensuring that cases
are progressed in a timely manner and in
“With Sage CRM, we now have a system that
automates all of the administration in dealing
with our customer base. Our operators have a
full service and booking history of all the callers,
therefore we are building up a much deeper
impression of the ‘Avis experience’ that they are
having. In addition, call resolution time is down,
making it a more satisfying customer experience.”
Ann Gallagher, Avis
accordance with service level agreements (SLA).
Knowledge management capabilities make it
easier to capture remedies related to specific
issues which may recur over time; making sure
that agents are not duplicating effort.
Reports and dashboards provide detailed
analysis on metrics such as call volume, case
resolution times, communications, follow-up
statistics and escalation so management can
quantify the benefit of the agents to the business
and to their customers.

Rex

Keeping customers loyal and providing them with
a satisfying and consistent customer experience
can be hard to perfect. Sage CRM enables your
company to roll-out web-based customer selfservice
quickly and cost effectively. From here,
users can service their own information needs,
track data and update the system without the
requirement for customer service assistance and
at the time and place of their choice.

Rex

Sage CRM will improve lead quality and ensure
higher conversion rates by sales. The marketing
team can leverage customer insights to develop
retention programmes, as well as cross-sell and
up-sell lifecycle management.
Marketing analytics and reporting ensure
absolute accountability at all stages in the cycle,
which means that ROI can be calculated with
ease and the marketing budget is optimised at
all times.

Rex

Sage CRM provides powerful tools for marketing
teams to plan, execute and audit highly targeted
marketing campaigns. Sage CRM allows you
to develop a deep understanding of your
customers’ needs; enabling you to create a
tailored proposition that can be communicated
to them through their preferred marketing
channels.
Sage CRM provides effective controls for
monitoring marketing budgets and enables you
to calculate direct revenue yields per campaign.
It is imperative that marketing messaging and
activity is targeted, compelling and timely.

Rex

Dashboards and reports provide at-a-glance
information to sales executives and managers
on performance at any point in time. Integration
with back-office applications provides sales
staff with access to both financial and nonfinancial
data, for a complete 360 degree view
of their customers. Information and capabilities
from on-demand services can be added with
ease, allowing users to leverage even further
productivity benefits and insight.
Mobile and offline solutions provide sales teams
with access to the information and services that
they need to do their jobs effectively; regardless
of their location, device or connection, and
ensuring that they are as productive in the field
as they are in the office.

Rex

Generating revenue from new and existing
customers is an important task for companies.
Sage CRM empowers organisations to sell more
effectively and efficiently. Sales executives have
a single point of access for calendars, accounts,
reports, pipeline management, contacts and call
lists; all of which ensure that they are producing
more revenue per sales hour.
Easy-to-use analytical tools help your sales team
to identify latent sales opportunities which exist
within your customer database, and then create
cross-sell and up-sell propositions accordingly.
Automated workflow and pipeline management
tools eliminate unnecessary paperwork and
ensure that sales teams are optimising their sales
processes and adhering to company-specific
sales stages. This means that opportunities will
be progressed as quickly and as efficiently as
possible.