Rex

Establishing achievable service level agreements withcustomers is an excellent tool to help improve communications, manageexpectations, clarify responsibilities between businesses and their customers andbuild the foundations for a win-win relationship. 

Rex

Sage CRM enables companies to capture and actioncustomer service issues — ensuring a satisfying and consistent customer serviceexperience for their customers.

Rex

Businesses must ensure that customer service issuesare dealt with seamlessly and effectively and that any leads captured arefollowed up accordingly - failing to do so will mean that highly discerningcustomers with heightened service expectation levels won’t return when theupturn comes.

Rex

Identifying opportunities that exist within thecustomer base is a more cost effective way of increasing sales revenue. 

Rex

Businesses therefore must streamline theircustomer service processes and concentrate on customer retention and loyalty asa means of safeguarding revenue. 

Rex

It costs five times as much to attract a newcustomer, than to keep an existing one. In these challenging times, customersare more than willing to ‘shop around’ and look for the best value and serviceavailable, so keeping your current customers satisfied is more important thanever.