How your peers are tackling the&#

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How your peers are tackling the questions that matter now

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HAPPIER CUSTOMERS.
Make sure your staff has secure, instant access to relevant customer information such as orders, call and transaction history, e-mail, and sent documents — resulting in fast resolution of customer inquiries.
BETTER BUSINESS.
Your teams need access to vital customer account and inventory information as well. For example, sales should be able to check the credit status of a customer before placing an order, ascertain how much inventory is in the warehouse, and determine the buying patterns of your customer base at a glance.
Unified solutions are becoming more and more desirable. If you want to keep your edge, a unified approach to your software will be a necessity to meet tomorrow’s challenges.

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IT’S SIMPLE. SMARTER DATA ENTRY AND
MANAGEMENT LEAD TO MORE SATISFIED CUSTOMERS.
How can an integrated software
solution help businesses improve customer service?
Better communication between departments results in enhanced customer
satisfaction and retention, helping you strengthen your reputation in the marketplace. Look at solutions that offer a powerful set of tools to streamline the sharing of data between departments. You’ll have a more holistic view of the customer throughout every touch point — from initial contact through delivery and beyond. When you have the confidence in your ability to streamline time-consuming processes, manage your business’ complex finances, and focus your sales, marketing, and operational functions on the customer, good things happen to your bottom line.

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How can an integrated software
solution help businesses improve customer service?

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• Improve sales performance with tools that
help sales staff retrieve vital information quickly and easily
• Manage and track every element of marketing campaigns like objectives, leads
generated, and lead follow-up to determine how effectively campaigns deliver ROI
• Resolve customer issues efficiently with
user-friendly tools that streamline access to relevant customer data
A unified software solution is a single system that provides your sales, financial, and operations departments a holistic view of all customer interactions, allowing every team member the chance to make more insightful and profitable business decisions.

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SIMPLIFY EVERYTHING.
Bridge your ERP and CRM software into one unified solution that can deliver a
consistent user experience. By providing company-wide access to vital customer
information, you can manage your business with a comprehensive approach to inside and field sales automation, customer care, and marketing. Combining your CRM and ERP into one solution will help maximize relationships with existing customers, as teams can provide more effective service centered on common business goals.
Look for solutions that help you:

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What can seamless CRM and
ERP integration do for my business?

DRIVE EFFICIENCY AND COST SAVINGS TO CREATE A COMPETITIVE ADVANTAGE.
Many businesses lack an integrated CRM and ERP solution. Making it happen now can give your business a huge advantage over the competition.

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THE CASE FOR CRM.
In practice, CRM solutions should provide a snapshot of the customer, from first contact and closing of a sale to product delivery and customer service. By offering a complete view of your customer data, a viable CRM solution helps:
• Customer-facing teams effectively analyze and anticipate customer needs
based on historic trends
• Finance and operations access relevant customer data, including purchase and
sale patterns
Done correctly, CRM can quickly drive additional revenue by helping you recognize your most profitable customers. Customer-facing teams will have the right tools and information so they can respond quickly and accurately to requests. When you
improve the efficiency of your service and begin to see a reduction in total cost of sales, you know your CRM solution is working.

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STRIVE FOR SMOOTHER SOFTWARE UPDATES.
Updating software was raised as a red flag by 32% of survey respondents. More
than likely, this can be tied back to managing versions of software performing similar tasks. You can avoid this issue altogether by unifying on a single software platform. Look for applications that can be quickly deployed and efficiently mapped to specific business requirements. You’ll be up and running quickly with software that’s right for your business right from the start. Your organization will benefit from simplified accountability and a single point of contact — whether you start with a complete suite or start small and add on functionality as you grow.

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REDUCE TIME-WASTING DATA MANAGEMENT.
Multiple solutions within workgroups or between departments often lead to multiple versions of customer information within your company, creating mistakes. By unifying finance, sales, and operations information in a single system, you can eliminate duplicate data entry and time wasted manually synchronizing departments.
Your staff is assured that they are accessing and working with the same and most
accurate data. Teams save time by not having to enter the same data in multiple places. Accurate, up-to-the-minute reports keep everyone on top of the latest customer requirements so they can fulfill them quickly and accurately — always good for the bottom line.