The ASP.NET process account does not&

This message will result when the ASP.NET process account does not have the correct permissions at the Web server to run ACT! Premium for Web. There are three possible causes; the ASP.NET key does not exist, the Read permission is not set for this key, and/or the key is not configured correctly. Please review each section in the order presented to resolve this issue:

Verifying the ASP.NET service is available on the Web server:

Note: The following instructions are for Windows® Server 2003; see your Windows documentation for your version of Windows.

Launch the Windows Control Panel, and then double-click Add or Remove Programs. The Add or Remove Programs panel appears.
On the left, click Add/Remove Windows Components. The Windows Components Wizard appears.
In the Components list, click Application Server, and then click Details. The Application Server dialog box appears.
In the Subcomponents of Application Server list, verify that ASP.NET check box is enabled to the left. If not, click the check box to enable the ASP.NET component.
Click OK to close the Application Server dialog box.
Click Next to proceed with the Windows Components Wizard. You may need access to your Windows installation media to complete the process.

Manually Configuring the ASP.NET Key:
If this registry key is missing, please refer to the following Knowledge Base Answer for detail information on manually creating this key:

ASP

NET

14867

Setting Read permission for the registry key:
The ASP.NET process account requires Read permission to the registry key that contains the encrypted impersonation user account credentials. In most instances, the Web site Administration tool in ACT! Premium for Web server sets this permission for you.

To verify the setting, you will need to examine the permissions on the following registry key:

HKEY_LOCAL_MACHINE\SOFTWARE\AspNetProcess\ASPNET_SETREG

Use the following steps to verify the permissions of the above registry key:

Note: The following instructions are for Windows Server 2003; see your Windows documentation for your version of Windows.

Click the Windows Start button, and then click Run. The Run dialog box appears.
Type regedit in the Open field, and then click OK. The Windows Registry Editor appears.
Browse to, and right-click the registry key described above, and then click Permissions from the shortcut menu. The Permission for AspNetProcess dialog box appears.
Ensure the Impersonation user has Read control for this key.
Close the Windows Registry Editor.

How to Determine Which Version of .NET is Configure with ASP.NET:

Right-click the My Computer icon, and then click Manage from the shortcut menu. The Computer Management panel launches.
Locate and right-click the ACT! by Sage Premium for Web Virtual Directory, and then click Properties from the shortcut menu. The APFW Properties dialog box appears.
Under the ASP.NET tab verify the number in the ASP.NET version field.
If you do not have this tab you do not have .NET 2.0 installed.

Note: ACT! by Sage Premium for Web 2006 requires .NET 1.1 and ACT! by Sage Premium for Web 2007 requires .NET 2.0.