Driving your businesss forward

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Driving your businesss forward

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      How are my staff spending their time?

      Are all leads and opportunities beingcaptured and followed up correctly?

      Are we targeting the most profitablecustomers?

      Are my customers satisfied with thelevel of service?

      Are there more cost effective ways ofcapturing and managing customers?

      How is each department performing?

      How can I empower my staff to becomemore productive?

      How can I ensure that budgets arebeing tracked and managed effectively? 

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These are just some of the questionssenior managers and SMB owners face on a daily basis. Rest assured there is asolution to those many challenges – Sage CRM.

 

SageCRM offers a broad range of functionality with a low total cost of ownership tosmall and mid-sized organisations globally. Sage CRM equips sales, marketing and customer service teams withthe tools they need to find new customers, close sales faster and buildlasting, more profitable relationships across all channels. Regardless of how,when or where your customers, 

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partners and prospects choose tointeract with your business, SageCRM provides a distinctiveadvantage by delivering a comprehensive, easy-to-use system to successfullymanage these relationships.

 

Additionally, Sage CRM connects your business like no other CRM application.Out-of-the-box it delivers tight integration with leading Sage ERPapplications, breaking down departmental silos, connecting your front- andback-office and providing total visibility and control right across yourbusiness. 

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Through its powerful workflow engine, Sage CRM drives organisation-wide,straight-through business process automation. It delivers a 360 degree view ofboth customers and the business across the front- and back-office to enabledeeper customer and business performance insight.

 

Due to its open architecture and webservices interface, Sage CRM alsoenables easy integration with other business applications and on-demandservices, making it more relevant to your business and delivering betterbusiness management.

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Benefits to your Business

      Enables you to leverage further revenueopportunities within your current customer base

      Ensures your sales, marketing andcustomer services resources are being used to maximum effect

      Reduces your opportunity cost

      Reduces your cost-of-sale

      Reduces the cost of your marketing leads

      Ensures you meet customer service levelagreements

      Minimises administration costs

      Protects your net margin

      Protects and grows your revenues

      Enables you to pinpoint underlyingissues and take corrective action accordingly

      Reduces the potential for customerattrition

      Ensures that your investments are allaligned to revenue development

      Empowers your staff to provideexceptional service to your customers

 

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ForAll Users

     Dashboards

     Advanced customisation capabilities

     In-built user tutorials, user guide and quick tips

     Relationship management graphs

     Flexible deployment options

     Range of finance options available

     Out-of-the-box interface branding tool

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Formarketing Professionals

     Campaign management and analysis

     Lead qualification and management

     Comprehensive e-mail formatting options

     Mail merge functionality

     Document drop capabilities

     Outbound calling

     List management

     Customer segmentation capabilities

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ForSales Professionals

     Account, contact and opportunity management

     Comprehensive reporting and analytical tools

     Sales forecasting and territory alignment

     Calendar and activity management

     Process and workflow automation

     Mobile solutions and offline synchronisation

     Escalation and auto notifications

     Quote and order entry

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ForIT Professionals

     Out-of-the-box customisation

     Easy to install and fast to deploy

     Easy to integrate

     Flexible deployment options